Feb 18, 2013– Munich Germany (Techreleased) – Siemens Healthcare Diagnostics announces the integration of Siemens Remote Services (SRS) into its existing product-level service model. Already available to Siemens Healthcare imaging diagnostics customers worldwide, SRS will now help create a more unified customer experience by maximizing uptime for Siemens’ clini-cal laboratory customers and boosting lab efficiency to meet today’s testing chal-lenges.
Part of the Siemens Customer Care program, SRS is a powerful bi-directional data connection between customers’ installed systems and the Siemens service organi-zation. It is designed to increase instrument runtime, prevent unscheduled down-time, and ultimately help laboratories maintain normal departmental workflow. Main-tenance services that formerly required onsite visits are now possible via data trans-fer, including error identification and repair. Additionally, SRS proactively monitors customers’ systems¹ – detecting issues before they interrupt operations – and can be used to initiate remote desktop sharing sessions upon request. Plus, SRS con-tinuously pushes software updates including anti-virus protection, ensuring systems are always protected.²
Siemens Healthcare Diagnostics offers SRS for the Dimension Vista® 500 and 1500 intelligent lab systems; ADVIA Centaur® CP and XP immunoassay systems; ADVIA® 1800 and 2400 clinical chemistry systems; and IMMULITE® 2000 and 2000 XPi im-munoassay systems. SRS is also available with Siemens’ Aptio™ Automation, AD-VIA LabCell, ADVIA WorkCell and VersaCell™ System. Siemens expects to offer SRS with additional laboratory diagnostics systems in the future.
¹ Event monitoring available only on select Siemens Healthcare Diagnostics instruments
² SRS software updates are pushed to Siemens’ syngo® Lab Content Manager, syngo® Lab Data Manager, and syngo® Lab Process Manager
Launched in November 2011, “Agenda 2013” is the initiative of the Siemens Healthcare Sector to further strengthen its innovative power and competitiveness. Specific measures, which will be implemented by the end of 2013, have been defined in four fields of action: innovation, competitiveness, regional footprint, and people devel-opment.